Thank you for choosing Dreamy Tubs as your trusted provider of high-quality bathtubs. We are committed to ensuring your complete satisfaction with your purchase. In the event that you need to return or exchange a product, we have established the following policy to make the process as smooth and convenient as possible.
Eligibility for Returns/Exchanges:
- To be eligible for a return or exchange, the product must be in its original condition, unused, and free from any damages or signs of installation.
- Returns/exchanges are only accepted within 30 days from the date of delivery.
- Custom-made or personalized bathtubs are not eligible for returns/exchanges unless there is a manufacturing defect or damage during transit.
- Prior to returning or exchanging a product, please contact our customer service team either by phone or email to initiate the process.
- We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to proceed.
- The RMA number must be clearly marked on the packaging or included in the return shipment.
- Please ensure that the product is securely packaged to prevent any damage during transit. We recommend using the original packaging whenever possible.
- The customer is responsible for any return shipping costs unless the return is due to a manufacturing defect or damage during transit.
Inspection and Processing Time:
- Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned above.
- Please allow up to 14 business days for us to process your return/exchange request from the date we receive the item.
- In the case of a return, once the item is inspected and approved, a refund will be issued to your original payment method within 3-5 business days.
- In the case of an exchange, we will promptly ship the requested replacement item to you once the return is approved.
Refunds and Exchanges:
- Refunds will be issued for the original purchase price of the returned product.
- If you received free shipping at the time of purchase, the original shipping cost will be deducted from your refund.
- Exchanges are subject to availability. If the requested replacement item is not available, we will work with you to find a suitable alternative or issue a refund.
Damaged or Defective Items:
- If your item arrives damaged or with a manufacturing defect, please contact our customer service team immediately.
- We may request photographic evidence of the damage or defect to assist us in resolving the issue promptly.
- We will arrange for the return shipping of the damaged or defective item at our expense and provide a replacement or issue a refund upon inspection.
Please note that Dreamy Tubs reserves the right to refuse returns or exchanges that do not meet the above criteria or if there is evidence of misuse, negligence, or intentional damage. This policy is in addition to your statutory rights and does not affect your legal rights as a consumer.
If you have any further questions or require assistance regarding our returns/exchange policy, please don't hesitate to contact our customer service team at email@example.com. We are here to help and ensure your satisfaction with your Dreamy Tubs purchase.